Resmark's
new mobile booking system is taking off for tour companies
everywhere! Statistics abound showing website visitation on smart
phones and tablets increasing at an unprecedented rate. Travelers
are continually using their phones to research...
Tour Operator Tip: How to get a Plethora of Customer Reviews
Monday, September 12, 2011 by
Brandon Lake
Talking about your travels is much easier than reviewing the
plumber who fixed the toilet yesterday. As tour operators, we
should have no problem getting a plethora of
reviews.
A recent post from KISS Metrics highlights 7 creative
ways to get...
Read More » »
A recent post from KISS Metrics highlights 7 creative
ways to get...
Read More » »Tour Operator Tip: Automated Lead Followup
Friday, September 9, 2011 by
Brandon Lake
Someone visits your website, requests an itinerary, a brochure or a
guide to your area. You've generated a lead. Now what?
Statistics show that nearly 50% of companies never follow-up
with a prospect. They also show that over 80% of sales are...Read More » »
Tour Operator Tip: 6 Ways to Measure Social Media ROI
Tuesday, September 6, 2011 by
Brandon Lake
Karen returns from an unforgettable South African adventure.
She posts a new photo album on her facebook page, tweets a
note about your company to her 827 followers, and replies to an
emailed survey to give you some feedback about the trip. A
few...Read More » »
Social Media Strategies & Tools for Travel and Tour Operators
Friday, April 1, 2011 by
Brandon Lake
A couple weeks ago, I had the opportunity to participate in a
Webinar with Jason Reckers from the Adventure Travel Trade
Association. We reviewed our social media study "Travel,
Tweets and Trends," which included participation from over
250 tour...Read More » »
Tour Operator Tip: Successful Option Strategies
Thursday, March 17, 2011 by
Brandon Lake
No, we’re not talking about the stock market here. We’re
talking about adding things to a booking that can help your guests
have a more enjoyable experience and increase your reservation
revenue along the way. And, you won’t even need to login...Read More » »
Tour Operator Tip: Responding to Inquiry Notifications
Wednesday, March 16, 2011 by
Brandon Lake
Resmark's tour booking system generates
leads online. When a lead is created online, a few questions
are asked that help create a profile for the lead. One of the
question fields allows the person to enter some comments. If a web
visitor fills out...Read More » »Tour Operator Tip: Are Your Follow-Up Emails on Target?
Tuesday, March 15, 2011 by
Brandon Lake
Resmark
travel reservation
software allows companies booking tours, events, lodging,
classes and attractions to generate leads and then automatically
follow-up with those leads by email. So, how do you know if your
automated follow-up emails are...Read More » »Tour Operator Tip: Can You Send Too Many Lead Follow-Up Emails?
Monday, March 14, 2011 by
Brandon Lake
Resmark Systems Tour
Operator Software allows tour companies to automatically
trigger follow-up emails to leads, but it does it in a way that can
personalize those emails to fit the interests of each individual
lead and it stops sending them once a...Read More » »
New Social Media Study: Travel, Tweets and Trends
Thursday, September 23, 2010 by
Brandon Lake

How does your business stack up against other tour operators when it comes to social media strategy using tools like Facebook and Twitter? Many in the adventure travel industry have longed for a more concrete way to know if their social media...Read More » »
Creating More Impact with Less Work on Facebook
Saturday, August 28, 2010 by
Brandon Lake
Is Facebook really that effective? Does it have any impact on
sales? These are important questions that many tour operators
seem to be asking lately.
Here's an interesting story.
Lori Franciose, a reservationist from Western River Expeditions, just...Read More » »
Here's an interesting story.
Lori Franciose, a reservationist from Western River Expeditions, just...Read More » »
Using Your Reservation System to Save Money on Advertising
Wednesday, August 25, 2010 by
Brandon Lake
Why do most companies spend huge amounts of money on the
wrong advertising? It's often because they don't have a good way to
track leads, conversions and cost of advertising. Resmark Systems
tour operator software offers a way to track all this.
Read More » »
Tour...
25 Excellent Examples of Facebook Pages
Tuesday, August 24, 2010 by
Brandon Lake
With a little imagination and thousands of dollars, you can do some
creative stuff with facebook. As a smaller tour operator with
access to the internet and a limited budget, you can learn a lot
from these bigger companies. I love to see what some...Read More » »
Effective... and Not So Effective Email Marketing
Wednesday, August 11, 2010 by
Brandon Lake
Delta airlines does some fantastic marketing. They just gave the
Delta.com
website a nice facelift and they've just integrated the "Ticket Window" that allows customers to book
their flights entirely through facebook. In light of all this
great...Read More » »
Satisfaction and Retention Soar with ExactTarget - Compendium Integration
Saturday, July 17, 2010 by
Brandon Lake
Western River Expeditions is using Resmark Systems to create an efficient way to retrieve guest feedback and use it in social media and search. Thanks to Resmark's integration with ExactTarget and Compendium Blogware, this is proving to be very...
Read More » »Tour Operator Reservation System Saves Marriages
Monday, July 5, 2010 by
Brandon Lake
Michael Smith, President of AdventureSmith, Inc. responds to
questions about Resmark Systems as a reservation and marketing
solution for the Canopy Tour and Challenge Course industry and tour
operators in general.
Michael has 16 plus years experience...Read More » »
Michael has 16 plus years experience...Read More » »
How Can You Impact the Conversation?
Thursday, June 10, 2010 by
Brandon Lake
According to a
study at USC, 50 million US Internet users are active in social
networks. For the travel and tour industry this represents a
huge opportunity. Not only do people love to talk about travel
experiences, but they also like to hear about...Read More » »
Are You Personal Enough?
Thursday, June 10, 2010 by
Brandon Lake
It's no longer sufficient to simply insert a first name into an
email. Consumers want companies to get to know more about
them and send them applicable information. A recent study by
e-Dialog and published by eMarketer found that relevant...Read More » »
The Marketing Revolution - Finding an Integrated Marketing & Reservation System
Wednesday, May 26, 2010 by
Brandon Lake
Back in the 1990s, it seemed that marketing was a lot easier.
You had your phone, direct mail, television, radio, print, your
website, a little email and that was about it. Ah, the good
old days... Fast forward to 2010 and beyond. Today your
head...Read More » »
Start Conversations Automatically with Your Reservation Software
Wednesday, May 26, 2010 by
Brandon Lake
According to HD Marketing, "The mix of media channels
has shifted from a one-way broadcast model to a set of dynamic
two-way media forums." In other words, marketing now feels more
like you've just pulled up to this street sign and are...Read More » »