The World's Easiest Mobile Booking System for Tours & Activities

Friday, February 15, 2013 by Brandon Lake

Mobile Booking SystemResmark's new mobile booking system is taking off for tour companies everywhere! Statistics abound showing website visitation on smart phones and tablets increasing at an unprecedented rate. Travelers are continually using their phones to research...

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Tour Operator Tip: How to get a Plethora of Customer Reviews

Monday, September 12, 2011 by Brandon Lake
Talking about your travels is much easier than reviewing the plumber who fixed the toilet yesterday.  As tour operators, we should have no problem getting a plethora of reviews. 

Get Trip Reviews and Testimonials A recent post from KISS Metrics highlights 7 creative ways to get... Read More » »

Tour Operator Tip: Automated Lead Followup

Friday, September 9, 2011 by Brandon Lake
Someone visits your website, requests an itinerary, a brochure or a guide to your area.  You've generated a lead.  Now what?  Statistics show that nearly 50% of companies never follow-up with a prospect. They also show that over 80% of sales are...Read More » »

Tour Operator Tip: 6 Ways to Measure Social Media ROI

Tuesday, September 6, 2011 by Brandon Lake
Karen returns from an unforgettable South African adventure.  She posts a new photo album on her facebook page, tweets a note about your company to her 827 followers, and replies to an emailed survey to give you some feedback about the trip.  A few...Read More » »

Social Media Strategies & Tools for Travel and Tour Operators

Friday, April 1, 2011 by Brandon Lake
A couple weeks ago, I had the opportunity to participate in a Webinar with Jason Reckers from the Adventure Travel Trade Association.  We reviewed our social media study "Travel, Tweets and Trends,"  which included participation from over 250 tour...Read More » »

Tour Operator Tip: Successful Option Strategies

Thursday, March 17, 2011 by Brandon Lake
No, we’re not talking about the stock market here.  We’re talking about adding things to a booking that can help your guests have a more enjoyable experience and increase your reservation revenue along the way.  And, you won’t even need to login...Read More » »

Tour Operator Tip: Responding to Inquiry Notifications

Wednesday, March 16, 2011 by Brandon Lake
Responding to Inquiry NotificationsResmark's tour booking system generates leads online.  When a lead is created online, a few questions are asked that help create a profile for the lead. One of the question fields allows the person to enter some comments. If a web visitor fills out...Read More » »

Tour Operator Tip: Are Your Follow-Up Emails on Target?

Tuesday, March 15, 2011 by Brandon Lake
marketing strategyResmark travel reservation software allows companies booking tours, events, lodging, classes and attractions to generate leads and then automatically follow-up with those leads by email. So, how do you know if your automated follow-up emails are...Read More » »

Tour Operator Tip: Can You Send Too Many Lead Follow-Up Emails?

Monday, March 14, 2011 by Brandon Lake
Resmark Systems Tour Operator Software allows tour companies to automatically trigger follow-up emails to leads, but it does it in a way that can personalize those emails to fit the interests of each individual lead and it stops sending them once a...Read More » »

New Social Media Study: Travel, Tweets and Trends

Thursday, September 23, 2010 by Brandon Lake

How does your business stack up against other tour operators when it comes to social media strategy using tools like Facebook and Twitter? Many in the adventure travel industry have longed for a more concrete way to know if their social media...Read More » »

Creating More Impact with Less Work on Facebook

Saturday, August 28, 2010 by Brandon Lake
Is Facebook really that effective?  Does it have any impact on sales?  These are important questions that many tour operators seem to be asking lately.

Here's an interesting story.

Lori Franciose, a reservationist from Western River Expeditions, just...Read More » »

Using Your Reservation System to Save Money on Advertising

Wednesday, August 25, 2010 by Brandon Lake
 Why do most companies spend huge amounts of money on the wrong advertising? It's often because they don't have a good way to track leads, conversions and cost of advertising. Resmark Systems tour operator software offers a way to track all this.


Tour...

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25 Excellent Examples of Facebook Pages

Tuesday, August 24, 2010 by Brandon Lake
With a little imagination and thousands of dollars, you can do some creative stuff with facebook.  As a smaller tour operator with access to the internet and a limited budget, you can learn a lot from these bigger companies. I love to see what some...Read More » »

Effective... and Not So Effective Email Marketing

Wednesday, August 11, 2010 by Brandon Lake
Delta airlines does some fantastic marketing. They just gave the Delta.com website a nice facelift and they've just integrated the "Ticket Window" that allows customers to book their flights entirely through facebook.  In light of all this great...Read More » »

Satisfaction and Retention Soar with ExactTarget - Compendium Integration

Saturday, July 17, 2010 by Brandon Lake

Western River Expeditions is using Resmark Systems to create an efficient way to retrieve guest feedback and use it in social media and search.  Thanks to Resmark's integration with ExactTarget and Compendium Blogware, this is proving to be very...

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Tour Operator Reservation System Saves Marriages

Monday, July 5, 2010 by Brandon Lake
Michael Smith, President of AdventureSmith, Inc. responds to questions about Resmark Systems as a reservation and marketing solution for the Canopy Tour and Challenge Course industry and tour operators in general.

Michael has 16 plus years experience...Read More » »

How Can You Impact the Conversation?

Thursday, June 10, 2010 by Brandon Lake
According to a study at USC, 50 million US Internet users are active in social networks.  For the travel and tour industry this represents a huge opportunity. Not only do people love to talk about travel experiences, but they also like to hear about...Read More » »

Are You Personal Enough?

Thursday, June 10, 2010 by Brandon Lake
It's no longer sufficient to simply insert a first name into an email.  Consumers want companies to get to know more about them and send them applicable information. A recent study by e-Dialog and published by eMarketer found that relevant...Read More » »

The Marketing Revolution - Finding an Integrated Marketing & Reservation System

Wednesday, May 26, 2010 by Brandon Lake
Back in the 1990s, it seemed that marketing was a lot easier.  You had your phone, direct mail, television, radio, print, your website, a little email and that was about it.  Ah, the good old days...  Fast forward to 2010 and beyond.  Today your head...Read More » »

Start Conversations Automatically with Your Reservation Software

Wednesday, May 26, 2010 by Brandon Lake
According to HD Marketing, "The mix of media channels has shifted from a one-way broadcast model to a set of dynamic two-way media forums." In other words, marketing now feels more like you've just pulled up to this street sign and are...Read More » »