Resmark Tour Management & Booking Software

Online Reservations » Save Time

Resmark Tour Management Software provides an intuitive online reservation interface so your customers can easily book your tours, lodging or rentals. Ensuring that your inventory is online with real-time availability is crucial to your success.  Customers today expect the convenience of online reservations. You'll not only be able to offer great service, but you'll also save time and labor costs. Current Resmark users get up to 40% of their reservations online!

• Allow customers to invite friends to join their itinerary using social media
• Provide a consistent style to match your website.
• Integrate the reservations process directly into your own site.
• Allow customers to book multiple items simultaneously.
• Apply group discounts automatically.
• Notify customers of important items with automatic comments.
• Show “call for availability” a certain time before departure.
• Automatically up-sell tours, lodging and rentals online.
• Take deposits or full payment online.
• Schedule any remaining balance for automatic payment.
• Easily manage which items display on your website.

Back Office Reservations » Get Flexibility

Resmark Systems Tour Management Software provides all the tools you need so you can efficiently make reservations on the phone or in person. You'll reduce training time and increase sales with Resmark Systems' user-friendly, feature-rich reservations interface.

• View availability of items in a list format or weekly calendar.
• Choose from 12 user-defined availability parameters.
• Open sales notes and details of an item with one click.
• Add multiple items to a reservation simultaneously.
• Quote total price directly from availability screen.
• Edit availability and create items on the fly.
• Make packages of multiple items with flexible package pricing.
• Add automatic pre-reservation comments on the fly.
• Copy an existing itinerary to a new itinerary.
• Easily transfer payments from one reservation to another.
• Automatically apply group discounts.
• Select pick-up locations for shuttle service.

Networking » Increase Sales

Collaboration both online and off-line with related tour and hospitality businesses is of ever-increasing importance in your marketing efforts.  Whether you collaborate directly with travel agencies, hotels, or any travel-related company, referral-based business is critical to growing your bottom line.  Resmark Systems' Tour Management Software offers the tools to make agency referrals, direct bookings and third-party tours or services an integral part of your business model.

• Allow re-sellers to book online for commission or net rates.
• Embed your reservations pages into an outside re-seller website.
• Override commissions per agency or per reservation.
• Create commission statements per agent.
• Collect bulk payments for multiple agent reservations.
• Create inventory for third party subcontractors.
• Automatically notify subcontractors of bookings.

Automated Marketing & Email » Increase Conversions

Today more than ever, there is so much competing for your customers’ time and money.  You need a way to generate more leads, convert leads at a higher rate, and reach out to past guests in an effective and efficient manner.  Resmark Tour Management Software provides not only your reservation solution, but also a powerful marketing component including email automation to help you reach your business goals.

• Generate leads online from digital brochures, printed materials or newsletter requests.
• Easily print labels for efficient fulfillment.
• Increase conversion rates with automatic follow-up emails.
• Automatically up-sell items online and via email.
• Reduce payment collection with payment reminder emails.
• Provide guests timely and relevant travel information via automatic email.
• Automatically collect and consolidate satisfaction survey data.
• Generate repeat business with post-travel follow-up emails.
• Make better decisions with powerful marketing reports.
• Export mail and email lists according to customized criteria.

Triggered emails are powered by ExactTarget, a world leader in on-demand email marketing solutions. As a Resmark Systems customer you'll receive all the benefits of a premium ExactTarget account fully integrated with your Resmark database.

Accounting & Finance » Make Better Decisions

As all your efforts in marketing, sales, and operations come together in a successful business, it’s imperative that you have the right tools to effectively manage accounting and finance to make the right business decisions.   Resmark's Tour Management Software provides simple and efficient solutions to help you analyze cash flow and profitability, automatically communicate with customers regarding payments, and maintain flexibility while following standard accounting principles.

• Easily track reservation discounts, options, fees, taxes.
• Accept cash, check, credit card and unlimited “other” payment types such as gift certificates and vouchers.
• Make payment collection easy with automatic payments.
• Easily transfer money between reservations.
• Make accounting adjustments to reservations.
• Automatically notify customers of payments due.
• Manually override balance due dates.
• Track and review all transactions by day.
• Plan better with forecasted cash flow and revenue reports.
• Make reporting faster by consolidating items into general ledger accounts that match your accounting system.
• Automatically export data to major accounting systems.

Operations & Logistics » Increase Efficiency

Just as important as the need to increase sales of your products and services is your ability to provide the highest levels of service in your operations and inventory management. Resmark Systems' Tour Managment Software offers tools to help your operation run smoothly and to help exceed the expectations of your guests.

• Make check-in more efficient with an interactive guest roster that allows you to specify checked-in guests and liability waivers received as well as quickly open any reservations for updates. Share the data across multiple computers.
• Export guest rosters and reports to PDF and Excel formats.
• Quickly access total bookings by day to plan logistics.
• Track meal and transportation options by day across all items.
• View lodging check-in, check-out and housekeeping reports.
• Assign specific resources such as rooms, equipment, or vehicles to reserved guests or units.
• As scheduling and staffing changes, edit availability on-the-fly.
• Receive immediate feedback for all of your services with automatic satisfaction surveys.
• Allow multiple items to draw from the same pool of available resources (permits, equipment, vehicles, employees and more).