Dated: November 4, 2013
Information We Collect and How We Use It
We use your personal information to provide better services to you, including to provide the services and products that you request from us or that may be of interest to you, communicate with you, enhance and customize your experience on the Site and with the Resmark Service, resolve issues, detect and safeguard us from fraud and illegal activity, and enforce our policies.
Information You Choose to Give Us Directly: We receive and store any information you enter on our website or give us by phone, email or in any other way. On our website, you may request information, request a free trial and demonstration, view our videos, purchase our products and services, participate in our surveys, post comments and reviews on our Site, and use any other services we provide. To take advantage of these offerings, it is necessary for you to disclose personal information to us, including but not limited to one or more of the following identifying information: name, company name, age, address, telephone number, email address, frequent flier credit card details, birthdate, and billing information (referred to as “personal information,” “personally identifiable information,” and “your information”). We use the information you provide to respond to your requests, communicate with you, provide information about our company and services, provide promotional material from some of our partners, and customize and improve our services.If you provide us with information about another person, you confirm that they have authorized you to act for them, that they have consented to the processing of their personal data including sensitive personal data and that you have informed them of our identity and the purposes for which their personal data will be processed.
Information from Others: We share information from your transactions with our sister company WaiverSign, which is an electronic signature service (if the third party using Resmark Systems also subscribes to the WaiverSign Service). We also store data that others input into our reservation software, otherwise the Resmark System would not work, but we do not share information that we receive from one Resmark System customer with another. We may access this data upon a Resmark System customer’s request in order to provide support and troubleshoot any issues.
More About Cookies
Cookies are alphanumeric identifiers that are placed on your computer’s hard drive that help us provide our services. Cookies allow us to recognize your device, make navigating our site easier, provide certain features such as data access control and user permission validation and provide personalized advertisements about our services on other websites. Most browsers automatically accept all cookies by default. You should be able to adjust your browser’s settings to reject new cookies, prompt you before accepting a cookie, or disable cookies. Check your browser’s help section for instructions on how to do this. By disabling cookies, you may not be able to access certain features and portions of the Site.
Sharing Your Information
Business Transfers: As our business continues to develop, your information may be sold to any successor to or purchaser of part or all of the assets of our business. Business assets typically include customer information. In the event of a sale, acquisition or sale of all or a portion of our assets, we will notify you by email if you have provided it to us and/or a notice on our website.
Aggregated Demographic Information: We may share aggregated demographic information with third parties. We do not link this aggregated information to any personal information that can identify your or any other person and, thus, do not disclose any personal information in this manner.
Legal Purposes: We may disclose your information if required to do so pursuant to judicial or governmental subpoenas, warrants, and orders, or as otherwise required by law. In addition, we retain the right to use, disclose and/or share your personal and non-personal information to investigate, prevent or take action regarding illegal activities, suspected fraud, and situations involving potential threats to the physical safety of any person whether or not there is a subpoena, court order or substantially similar legal procedure.
Third-Party Websites, Third-Party Advertisers and Google Analytics
We work to maintain the security of information under our control through various means, including the use of Secure Sockets Layer software to protect your credit card and billing information during transmission. When confirming a purchase we only reveal the last 4 digits of your credit card, debit card or electronic check. Your data may be processed and stored in the United States or any other country in which these third parties and their agents maintain facilities. In the event of any data breach, we will promptly respond and notify customers.
You can always choose not to give us your personally identifiable information, although this information is required if you want to take advantage of some of our services such as the WaiverSign Service or subscribing to our newsletter.
Most browsers automatically accept all cookies by default. You should be able to adjust your browser’s settings to reject new cookies, prompt you before accepting a cookie, or disable cookies. Check your browser’s help section for instructions on how to do this.
You may opt-out of receiving emails or other communications from us and our partners at the point where we ask whether you would like to receive such communications.
You may a) unsubscribe from our newsletters and other mailing lists, b) request that your personally identifiable information, be removed from our database so that you no longer receive our communications or our service, or c) terminate your account. If you request that your personally identifiable information be removed from our database, please understand that it may be impossible to remove this information completely due to backups and records of deletions. Further, we will not be able to delete logs and information that we are required to retain by law (for instance, tax purposes, notices, etc.).
We may take reasonable steps to confirm your identity before fulfilling any of the requests described in this section. If we are unable to confirm your identity, we will not be able to remove your personal information or terminate your account. Note that if you opt-out of our marketing materials but you purchased a product or service from us, you will continue to receive communications from us about your specific purchase. Further, if third parties already have your information, you will have to contact them directly to opt-out of their marketing communications.
Information Collected by Third Parties
Your Account and Password
You are responsible for the security of your account and for any use of your account by you or third persons. As such, it is imperative that you keep your account login information confidential, including your password. If your password has been compromised, you should change it immediately to protect your personal information and your account from abuse.
Our website is not directed to children under 18, and we do not offer products or services for use by children. If you are under 18, you may not provide us with any personally identifiable information and you may not use our website without the supervision of a parent or guardian. If a child under the age of 18 has provided us with personally identifiable information, the child’s parent or guardian may contact us and request that such information be deleted from our records.
We have a strict no spam policy. You are not licensed to send any communications through our service that would qualify as spam, including unsolicited mass mailings outside your organization, and any communications in any form to another WaiverSign Service user without their express written consent.
Notice to International Users
Our website is hosted in the United States and the data we collect is stored in the United States. If you are accessing our website from the European Union (“EU”) or elsewhere, be aware that you are transferring your personal data to the United States, which does not have the same personal data protection laws as the EU and other regions. That being said, we take steps to ensure that your privacy is protected as described in this policy. By using our website, you consent to have your personal information used and transferred to the United States as set forth in this policy.
Applicable Law and Choice of Forum
To contact us, please use the methods located on our Contact Us page.
You may also write to us at
Resmark Systems, Inc.
7258 Racquet Club Dr.
Salt Lake City, UT 84121