"Resmark Systems has given us the competitive advantage we need."
Sandals & Beaches Resorts
Resmark not only provides a comprehensive reservation system, it offers something not found in other reservation systems - a full “experience engine” for travelers, automatically guiding your guests through the 5 stages of travel: Inspiration, booking, anticipation, experience and sharing.
Think of Resmark as the perfect reservation agent. It helps the most excited guests share their experience with their friends. Next, it listens to their friend’s dreams and desires. And finally, Resmark gently nurtures them with ongoing inspiration until they book the perfect experience.
By phone, online, or in person, Resmark’s intuitive reservation system leads your guests and agents through a quick and easy booking process. Reservation staff can manage availability, payments, invoicing and a thousand other things (approximately).
Anticipation is one of the highlights of the travel experience. It’s also where your customer service can really shine. Once a booking is made, Resmark’s built-in email system automatically communicates pertinent information about the upcoming departure, leading to better service, more prepared guests and ultimately, a better experience.
Your guest experience is enhanced in many ways by Resmark. Not only does the added communication prior to departure help dramatically with overall satisfaction, but you’ll also be able to continually improve your products with post-tour satisfaction surveys and comparison reports.
Word of mouth advertising has long since been the most effective marketing tool. Resmark’s reservation and marketing system takes word of mouth to new levels, helping your guests share their excitement before and after departure.