Natahala Outdoor Center Cuts Training Costs Dramatically with New Tour Booking Software

Brandon Lake  |  January 28th, 2011

Nantahala Outdoor Center more than doubled their online reservations the first year using Resmark tour booking software.

Because NOC has hundreds of employees, training is always a big issue. With Resmark’s tour booking software they cut training to less than a third of the time it took with their previous system saving them time and money. And the ease of selecting and booking adventures made it possible for all employees to use the system effectively. Here’s what a couple of their management team had to say about Resmark’s tour booking software.

“Training has always been expensive and time consuming for NOC in the past. Because Resmark is so intuitive, employees can be trained on the system is less time, allowing more time to focus on product knowledge and customer service.”

Leigh Boike
Guest Relations Manager

"The quality of the software and the customer support has been a big plus with Resmark. The support team stuck with us through the entire implementation process. They were like part of the family because they were so interested in our success."

Kevin Sisson, CIO

If you’re considering Tour Booking Software to make your tour operation more efficient, read client success stories.

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Brandon Lake

Brandon Lake

Brandon is the founder and CEO of RESMARK & WaiverSign. He also runs Western River Expeditions and Moab Adventure Center, two of the most successful tour businesses in America. Brandon loves cycling, skiing and traveling with his wife and 4 children.
*All information is accurate as of January 2011.