Customers could book a trip on the website (not just a "reservation request") and receive an immediate email confirmation which was not possible before Resmark.
Aside from all the great functionality delivered by Resmark, Orange Torpedo says that what really sets the Resmark tour booking system apart from the competition is their excellent customer service. As mentioned before, Orange Torpedo has a very diverse, multi-faceted business and they did not want to loose any momentum during the installation process—it was critical that business not be interrupted.
“We talked to Resmark’s support staff almost every day during the entire installation process,” said Erik Weiseth, general manager.“They were right there to answer any question—and stayed with us through every stage of implementation to make sure that the system worked the way we needed it to work. I would recommend Resmark to anyone for the customer support alone.”