Customer Journey: Dreaming, Booking, Experiencing, Sharing

Tour Booking Software Built For The Entire Customer Journey

Resmark not only provides comprehensive tour booking software, but also provides a tightly-integrated suite of reservation, marketing automation and distribution features. With digital waivers, lead generation forms, and connections to resellers, you can simplify your workflow, giving you more time to focus on the success of your tour business.

dreamingDreamers are just shoppers who haven't booked yet. Capture them now...convert them into paying customers later.
Create new custom questions to generate leads in Resmark's tour booking software

Lead Generation Is Key To Finding New Customers

Gather leads from your own website using custom forms. Leads are imported directly into your database and are automatically converted when reservations are booked, or sales are made.

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Lead Nurturing: How to Convert the "Lookie-Lou's"

Create customizable follow up email campaigns, the key to turning a simple inquiry into a paying customer. Never let a potential booking or sale slip through your fingers again.

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bookingBuilt Especially For Activities, Events, & Tours and Used By The Folks Who Created It
Tour booking system checkout process

Tour Booking System

Our tour booking software has helped hundreds of outfitters sell more than $2 Billion dollars worth of products. As adventure tour operators ourselves, we have firsthand experience on how to surpass customer expectations resulting in more bookings

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Online Booking Software

Sell your products exactly as you need with fully customizable processes. Collect deposits or full balance, limit bookings prior to start times, and allow online cancellations.

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New order cart and checkout view

In-House Reservation System

Book multiple products with differing guest counts on a single order. Limit user access and define roles per employee. Lighting fast and built with the end-user in mind.

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Channel Management

Connect to a massive network of resellers and suppliers. Define individual net rates or commissions. Automate billing and invoicing.

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experiencingYour customer's experience begins well before the tour even starts. Kick start customer service and automate communications.
Check-in kiosks with activity manifest

Marketing Automation

Handle everyday tasks, sell more seats, and provide better customer service with CruiseControl, our marketing automation software solution.

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Online Liability Waiver

Enjoy WaiverSign, a leader in online liability waiver signing, is already built in and connected to your system. Turn it on and start gathering participant signatures immediately.

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Task Management

Create and assign jobs or tasks to yourself or other users with due dates and prioritization. Associate them with a contact, inquiry, or specific order.

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sharingLet the system gather reviews and feedback for you. More sharing equals more sales, and the cycle begins again.
Email to capture reviews for activity booked in tour reservation system

Rating & Reviews Tools

Gather valuable feedback and reviews immediately after a trip has ended or trigger those messages later. Leverage them to convince new customers and sell more seats.

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Used By The Tour Companies Who Built It

After more than 60 years in the travel business, we understand that there’s more to getting your tours booked than simply having a “Book Now” button on your homepage. RESMARK has features to help you gather leads from your website, create follow-up email campaigns, collect signatures on waivers, gather reviews, and to connect with other suppliers and resellers through our one-of-a-kind TrueConnect solution.

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Experience the RESMARK Difference

The all-new RESMARK has been re-built from the ground up to help your tour business be more successful than ever. With our experience helping some of the biggest and best tour operators in the world over the past 12 years, we've carefully crafted some stunning tools in our tour booking software and an incredible team to support them.

Simplicity: Fully-Integrated Tour Booking System

In today’s fast-paced world flowing from a website visit, to generating a lead, automatically following up, closing a sale, communicating prior to an event, collecting signatures and guest information, and posting trusted reviews, it is critical that not one step is missed. Trusting this to third-party integrations either creates problems that continually occur when applications are not linked tightly enough, or creates enough setup challenges that businesses are not getting the results they should. This leads to poor customer service and lost sales. Unlike other tour booking software, RESMARK has created 4 powerful distribution, marketing, sales and operations tools directly in a single application. The result? Rather than a quartet trying to play together from a distance, RESMARK has a full symphony under one roof, leading our customers’ guests to a standing ovation every time.

Increased Sales: Tour Distribution Your Way

While some tour booking systems feature a marketplace that connects suppliers and resellers, or even their own exclusive marketplace, RESMARK’s TrueConnect takes this to a whole new level. Central to RESMARK’s core architecture, TrueConnect allows tour resellers to create their own network, tailoring their tour mix perfectly to their target customers within their unique region. You can even customize tour marketing details and pricing via each distribution channel. The result? More sales of your tours and partner tours.

Confidence: Tour Booking Software Availability & Reliability

In-use 24 hours per day, RESMARK must be consistently available and reliable. RESMARK is hosted across multiple servers simultaneously, functioning as both a real-time backup and an automatic fail-safe environment. Should any server ever have an issue, a clone of that server will instantly take over, providing continuous availability to both sales agents and online guests.

Customization: Tours & Bookings Personalized

Unlike hotels and airlines, in the world of tour bookings, it is uncommon to find two tour companies who manage and sell their tours the same way. RESMARK has a proven track record of serving some of the biggest tour companies in the world with critical needs that vary from tour to tour. Our solutions provide hundreds of elements that can be customized. From dynamic inventory settings, user-defined payment requirements, customized labels and data collection fields, personalized reports, to unlimited lead forms and document templates, RESMARK tour booking software provides the flexibility that allows each customer to run their tour business as they see fit.

Support: A Team You Can Trust

With the complexities of running a tour company or other experience-driven business, clients need a support person who not only understands the intricacies of their business, but also understands the industry and is passionate about helping companies be successful. Unlike other tour booking software providers who charge extra for support, RESMARK includes our highest levels of support with every subscription. RESMARK succeeds when our clients are generating sales, therefore it is always in our best interest to help every business get the most out of every feature in the platform. Many RESMARK Success Managers have come from businesses who were using RESMARK which gives them a deep understanding of both the business and the system processes needed for success.

Review from Ryan Terrier | Island Routes

"As the world’s leader in Caribbean attractions, we needed a partner that would increase sales, while still growing booking efficiencies. Resmark is that partner!”

Ryan Terrier
Island Routes
Island Routes
Review from Kent John | Great Alaska Adventures

"So happy with Resmark! With the Resmark System and their help on our website, we're saving 75% on our cost of converting leads!"

Kent John
Great Alaska Adventures
Great Alaska Adventures
Review from Jon Felderman | Big Creek Expeditions

"The Resmark staff has been lifesavers. They understand the business because they came from it, and they spent a lot of time educating me."

Jon Felderman
Big Creek Expeditions
Big Creek Expeditions