Can Resmark manage both single-day and multi-day tour bookings?
Yes. Resmark was built by one of the most successful tour operators in America. This tour operator happens to operate both single-day tours and multi-day tours so the system is configured to accommodate both types of tours.
Does Resmark include a new website with my subscription?
A new website is not required as part of your subscription, but is available to each of our clients. As each tour operator is different, we take a unique approach with every client in considering their current needs and opportunities. Unlike other software providers, our websites are custom built for each tour operator and designed to help each be as successful as possible. Additional search and review tools are also available with your website subscription. Learn more about our website design and development process and pricing
What makes Resmark different from other tour booking software?
While many other solutions focus primary on the booking process, Resmark tour booking software focuses on the entire customer journey. This includes the first visit to your website, an inquiry into your services, automated followup around that inquiry, the tour booking process (online or in-house), personalized touchpoints following a reservation, operational tools and reports to make check-in and the tour itself seamless, review generation and management, and re-engagement to bring your customers back again and again.
Can I send custom automatic emails for a specific tour?
Absolutely! Resmark Tour Operator Booking Software allows you to configure automatic emails to be sent to all tours, a select group of tours, or only to those who booked a specific tour. For example, if you sell a rafting tour, you might want to send an email a few days before departure to help people understand what to expect in terms of logistics and water levels. This would be quite different from an email you might send to another customer who booked a hiking tour.
Does Resmark have online Waivers integrated into the tour operator software?
While some systems integrate with third parties for online waivers, Resmark actually has a built-in digital waiver process. This makes it one of the most seamless online waiver processes available. Your guests will be directed to sign waivers immediately following each booking. All the data collected in the waiver signing process will be instantly synced with each participant record. This can provide a significant amount of additional marketing and demographic information which can help you drive additional bookings.
I have different waivers for different tours. Is that possible to set up?
Yes. Each waiver may be associated with any number of individual tours. You may also have tours or activities that are not associated with any waiver.
I operate multiple tour companies. Can I set up multiple businesses in Resmark?
Yes. Our clients with multiple tour companies love this feature. Resmark allows you to have a single log in to access an unlimited number of business accounts. You can simply toggle between accounts once you have logged in. For one business, you might have a select number of users who can only access that business, while another business might have different users. As an admin user or business owner, you can toggle between all business accounts.